Welcome to Wolf Shop! These Terms and Conditions govern your use of our website and professional tool purchasing services. By accessing www.wolf-toolshop.com, you agree to these terms in full.

1. Introduction

Wolf Shop (“we”, “us”, or “our”) operates as an online retailer specialising in professional-grade tools and equipment for tradespeople and contractors. Our registered address is 90 City Rd, Dundee, GB DD4L 8LH.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website and purchased products only for lawful purposes
  • Not attempt to circumvent any security measures
  • Accept responsibility for all activities under your account
  • Comply with all applicable local laws regarding online purchases

3. Products and Services

3.1 Product Descriptions

We take care to ensure our professional tools and accessories are described accurately. However, minor variations in colour or specifications may occur. Product images are for illustrative purposes only.

3.2 Professional Use

Our products are designed for professional tradespeople. By purchasing, you confirm you have the necessary skills and qualifications to use these tools safely.

3.3 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (Monday-Friday, excluding public holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.4 Shipping

We offer two shipping options:

  1. Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days
  2. Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days
We ship worldwide except to certain Asian countries and remote locations.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging. Some professional equipment cannot be returned for safety/hygiene reasons (see Section 5.3).

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and return reason
  3. Wait for Return Authorization (RMA)
  4. Ship to: Wolf Shop Returns, 90 City Rd, Dundee, GB DD4L 8LH
Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Angle Grinder Accessories
  • Bench Grinders and Whetstones
  • Opened Cleaning and Treatments products
  • Circuit Protection devices
  • Electrical items with broken seals

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return, issued to your original payment method.

6. Intellectual Property

All content on our website (logos, text, images) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for:

  • Incorrect use of professional tools
  • Damage from improper maintenance
  • Consequential losses from product failure

7.2 Website Use

We strive to maintain website availability but are not liable for temporary outages or technical issues beyond our control.

8. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms: