At Wolf Shop, we stand behind the quality of our professional-grade tools and equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process designed for tradespeople and professionals.

Our Returns Policy

We accept returns within 15 days of delivery for most items in their original condition, unused and in the original packaging. To be eligible for a return, your item must be in the same condition you received it, with all original tags and packaging intact.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following professional equipment:

  • All Angle Grinder Accessories (due to potential wear from test use)
  • Bench Grinders And Whetstones (hygiene reasons for whetstones)
  • Cleaning And Treatments products (opened containers)
  • Circuit Protection devices (safety-critical components)
  • Any electrical items with broken seals

Note: We may make exceptions for items that arrive damaged or defective – please contact us immediately if this occurs.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wolf Shop Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Product Name: [Product Name] – SKU/Item Number: [If available] – Quantity: [Number] – Reason for return: [Please specify] [For exchanges only] I would like to exchange this for: – Replacement Product Name: [Product Name] – SKU/Item Number: [If available] I confirm the item(s) is/are in original condition with all packaging intact. My contact information: – Full Name: [Your Name] – Email: [Your Email] – Phone: [Your Phone Number] Please advise on next steps. Best regards, [Your Name]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please include this RMA number with your return package.

Step 3: Ship Your Return

Pack the item securely in its original packaging and include all accessories/documentation. Affix the provided return label (if applicable) or ship to:

Wolf Shop Returns
90 City Rd
Dundee, GB DD4L 8LH

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund has been processed.

Exchanges

For exchanges of the same value:

  1. Follow the standard return process above
  2. Clearly indicate the replacement item requested
  3. We’ll ship your replacement once we receive the original item

For exchanges of different value, we’ll process a partial refund or invoice for the difference after receiving your return.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a free return label and expedite your replacement

Questions?

Our professional customer service team is here to help with any returns or exchanges questions. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]

Business Hours: Monday-Friday, 8:00 AM – 5:00 PM GMT