Privacy Policy

At Wolf Shop (“we”, “us”, or “our”), operating at www.wolf-toolshop.com, we are committed to protecting the privacy and security of our professional customers’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our industrial-grade tools and equipment.

1. Information We Collect

We collect information to provide better services to all our professional users:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
• Transaction Data: Details about purchases you make through our site (products ordered, payment method, delivery details).
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us.

2. How We Use Your Information

We use your data with the same professionalism we apply to our tool selection:

• To process and fulfill your orders for professional tools and equipment
• To provide customer support and respond to inquiries
• To improve our website, products, and services for professional tradespeople
• To prevent fraud and enhance security
• To send you relevant offers and updates about our professional tool range (where you have consented)
• To comply with legal obligations

3. Data Sharing and Disclosure

We treat your data with the same care we apply to our professional tools:

• Service Providers: We may share data with trusted third parties who assist us in operating our website, conducting our business (such as payment processors, shipping companies), or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal data to third parties.

4. Data Storage and Security

We implement security measures with the same robustness as our professional tools:

• All transactions are processed through a gateway provider and are not stored or processed on our servers.
• We use 256-bit SSL encryption for all data transfers.
• We are PCI-DSS compliant for payment processing.
• We conduct regular security audits to maintain the highest protection standards.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

As a professional customer, you have rights regarding your personal data:

• Access: You may request copies of your personal data.
• Rectification: You may request correction of inaccurate or incomplete data.
• Erasure: You may request deletion of your personal data under certain conditions.
• Restriction: You may request restriction of processing your personal data.
• Objection: You may object to our processing of your personal data.
• Data Portability: You may request transfer of your data to another organization.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart).
• Performance Cookies: Help us understand how visitors use our site.
• Functionality Cookies: Remember your preferences.
• Targeting Cookies: Used to deliver ads relevant to professional tradespeople.

You can set your browser to refuse all or some cookies, but this may affect website functionality.

7. International Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and maintained on computers located outside of your country. We ensure appropriate safeguards are in place for such transfers.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our site with an updated revision date.

9. Contact Us