Welcome to the Wolf Shop FAQ page. Below you’ll find answers to common questions about our professional-grade tools, delivery services, and customer support. If you can’t find what you’re looking for, our tool experts are always ready to help at [email protected].

About Wolf Shop

Who is Wolf Shop designed for?
Wolf Shop caters specifically to professional tradespeople and serious DIY enthusiasts who demand industrial-grade tools and reliable delivery. Our product range from angle grinders to cement mixers is selected for professionals who depend on their equipment daily.
What makes Wolf Shop different from other tool retailers?
We combine professional-grade tools with trade-focused delivery solutions. Just like our industrial equipment, our delivery services are built for reliability and efficiency, with options to suit urgent project needs or cost-sensitive bulk orders.

Product Questions

Do you sell accessories for power tools?
Yes, we carry a comprehensive range of accessories including angle grinder accessories, circular saw accessories, chainsaw accessories, and more. These are listed clearly in our product menus for easy navigation.
Are your tools suitable for heavy-duty professional use?
Absolutely. Our product categories like cement mixers and construction equipment, compressors and air tools, and industrial dust extraction systems are specifically selected for professional job sites.
Do you offer electrical safety equipment?
Yes, we carry circuit protection devices and consumer unit accessories to help professionals maintain safe working environments.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient transactions.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. For additional peace of mind, PayPal payments are processed through their secure system.
Can I change my order after it’s been placed?
Contact us immediately at [email protected] if you need to modify an order. We process orders quickly (typically within 1-2 business days), so prompt contact is essential.

Delivery Information

Where do you deliver?
We deliver worldwide except to Asia and some remote regions due to logistical constraints. Our couriers are specially selected for their ability to handle professional equipment safely across continents.
What are my delivery options?
Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)
Choose based on your urgency and budget requirements.
How quickly will my order be processed?
Our warehouse team processes all orders within 1-2 business days (excluding weekends and public holidays). Orders placed before 2pm GMT typically dispatch the same day.
Can I track my order?
Yes, once dispatched you’ll receive a confirmation email with tracking information, allowing you to monitor your package’s journey in real-time and plan your project accordingly.

Returns & Warranty

What is your returns policy?
We stand behind our tools, but if you need to return an item, you have 15 days from receipt to initiate a return. Contact our customer service team at [email protected] to arrange returns.
What if my tool arrives damaged?
Contact us immediately at [email protected] with photos of the damage. Our professional-grade packaging is designed to prevent damage in transit, but we’ll resolve any issues promptly.
Do your tools come with manufacturer warranties?
Most professional tools come with manufacturer warranties. Specific warranty information is provided with each product. We can assist with warranty claims if needed.

Contact Information

How can I contact Wolf Shop?
For delivery questions or tool advice, contact our team:
Email: [email protected]
Address: 90 City Rd, Dundee, GB DD4L 8LH
We’re committed to providing the same level of professional support that you expect from our tools.

Need more help? Our team of tool experts is ready to assist with any additional questions at [email protected].